Healing Arts Animal Care
Veterinary Rehabilitation Client Services Coordinator
Beaverton, Oregon•Full-time
$21 - $28 hourly
$21 - $28 hourly
About the Job
Healing Arts Animal Care is a rehabilitation-only, high-touch veterinary practice serving the Portland/Beaverton community. Our clients are deeply committed pet owners who invest in long-term healing, and they treat our team like family.
We believe great medicine happens when teams have the time, support, and autonomy to do their best work.
We are independently owned and relationship-driven. Decisions are made by the people who work here and care for our patients—not by a distant corporate office.
We hire thoughtful people and trust them to contribute ideas, improve systems, and help shape the future of the practice.
Several members of our team joined us after feeling burned out, unheard, or disconnected in larger corporate environments. They stayed because they found a place where their contributions matter, their growth is supported, and they can genuinely enjoy coming to work again.
We work hard to protect the culture we’ve created. We support one another, communicate directly, and treat teammates with the same compassion we show our patients and clients.
We believe great medicine happens when teams have the time, support, and autonomy to do their best work.
We are independently owned and relationship-driven. Decisions are made by the people who work here and care for our patients—not by a distant corporate office.
We hire thoughtful people and trust them to contribute ideas, improve systems, and help shape the future of the practice.
Several members of our team joined us after feeling burned out, unheard, or disconnected in larger corporate environments. They stayed because they found a place where their contributions matter, their growth is supported, and they can genuinely enjoy coming to work again.
We work hard to protect the culture we’ve created. We support one another, communicate directly, and treat teammates with the same compassion we show our patients and clients.
The Opportunity:
We are seeking an experienced Veterinary Rehabilitation Client Services Coordinator who thrives in a detail-oriented, relationship-driven environment.
This position is ideal for someone who enjoys both client service and behind-the-scenes organization.
You will serve as the organizational hub of the practice, helping clients navigate rehabilitation treatment plans while improving the systems that support exceptional patient care.
We are looking for someone who takes ownership without being asked, notices details others miss, and enjoys building systems that make a practice run better.
This position is not a fit for someone looking for “just a front desk job.”
We are especially interested in candidates who value stability and have demonstrated long-term commitment in previous positions.
We are looking for someone seeking a professional home, not simply their next job.
This position is ideal for someone who enjoys both client service and behind-the-scenes organization.
You will serve as the organizational hub of the practice, helping clients navigate rehabilitation treatment plans while improving the systems that support exceptional patient care.
We are looking for someone who takes ownership without being asked, notices details others miss, and enjoys building systems that make a practice run better.
This position is not a fit for someone looking for “just a front desk job.”
We are especially interested in candidates who value stability and have demonstrated long-term commitment in previous positions.
We are looking for someone seeking a professional home, not simply their next job.
What You’ll Do:
Provide a warm, Fear Free-focused experience from check-in through checkout.
Provide a warm, Fear Free-focused experience from check-in through checkout.
- Manage phone, email, and text communication with professionalism and empathy.
- Schedule and coordinate multi-visit rehabilitation treatment plans.
- Educate clients about therapy plans, home care, and visit expectations
- Coordinate records and communication with referring veterinary practices.
- Prepare estimates, process payments, and maintain accurate medical records.
- Support a smooth and organized workflow throughout the practice.
- Help facilitate outreach and relationship-building with referring veterinarians.
- Coordinate and track our referral incentive program.
- Maintain and improve internal procedure manuals and training resources.
- Organize and optimize Google Drive systems and administrative workflows.
- Identify opportunities to improve systems, communication, and efficiency.
Who Thrives Here?
People who thrive at Healing Arts tend to:
- Take ownership without waiting to be asked.
- Enjoy learning and improving systems.
- Care deeply about client relationships.
- Value teamwork over drama.
- Follow through on commitments.
- Create order from complexity.
- Notice details that others overlook.
- Take pride in being the person others can rely on.
- Want a long-term professional home where they can continue to grow.
Qualifications:
- Experience in veterinary medicine, healthcare, hospitality, customer service, operations, or another client-centered field.
- Excellent communication skills and professional phone etiquette.
- Strong organizational and time-management abilities.
Ability to multitask while maintaining a personalized client experience. - High attention to detail.
- Comfort learning new systems and technologies.
- Reliability, empathy, curiosity, and a sense of humor.
Veterinary experience is valued, but we are open to exceptional candidates from other industries who have demonstrated strong client service, organizational, and operational skills.
Compensation & Benefits: $21–25+/hour (depending on experience)
We recognize that exceptional candidates may come from veterinary, medical, hospitality, or other service-oriented backgrounds. If you have a proven track record of ownership, professionalism, relationship-building, and improving systems, we value those skills and compensate accordingly.
Benefits include:
- PTO.
- Medical, dental, and vision insurance.
- 401(k).
- Uniform allowance.
- Paid continuing education.
- Personal pet care benefits.
How to Apply: Your application will not be considered without a cover letter.
Please send your resume and a cover letter to kim@healingartsanimalcare.com.
To help us identify thoughtful applicants, please answer the following questions in your cover letter:
What attracts you specifically to rehabilitation medicine?
What attracts you specifically to rehabilitation medicine?
Tell us about a process, system, or workflow you improved at a previous job.
Please also include the phrase “always learning” in your cover letter and tell us about something you taught yourself during the past year.
We look forward to meeting candidates who are excited to grow, contribute, and become a meaningful part of our team.
About Healing Arts Animal Care
Healing Arts Animal Care in Beaverton, Oregon provides veterinary acupuncture, pet rehabilitation therapy, physical therapy and athletic conditioning to the dogs and cats of Portland, Oregon. We strive to create a team among you, your pet, your veterinarian and ourselves to create a whole package of care for your pet. Pets come through our door knowing that we’re going to have fun here and this isn’t “another trip to the vet.” Through manual therapies, animal acupuncture, laser, ultrasound, underwater treadmill and creating a tailored individual home exercises, we strive to bring your injured pet back to speed, keep your elderly pet as an active member of the family, return your obese pet back to a functional friend and keep your athletic pet at the peak of his performance.